FAQ

When will my order ship?

Every item is made to order. Production takes 2–5 business days, and standard shipping takes about 5–8 business days after production — roughly 7–13 business days total from order to doorstep. You’ll get a tracking link by email as soon as your order ships. During peak seasons, high demand may add a little time, so it’s worth ordering early.

Where do you ship?

We currently ship within the United States. Shipping is a flat $4.89, and free on orders over $75.

How do I choose my size?

Check the size chart on the product page before ordering. Fit varies between garment styles, so it’s worth looking at the chart for the specific item rather than assuming your usual size. If you prefer a relaxed or oversized fit, consider sizing up. Because items are made to order, we can’t cover wrong-size selections, but reach out and we’ll always do our best to help.

Are your shirts made to order?

Yes. Every item is printed after you order it rather than sitting in mass inventory. That’s why production takes a few days before shipping — and it’s also why we can keep releasing new designs for new communities without committing to warehouses full of stock.

What if there is a problem with my order?

If your item arrives defective, damaged, misprinted, or you received the wrong product, email support@qualityseasonalmerch.com within 30 days of delivery with a photo and your order number. We’ll send a free replacement or issue a full refund, and you won’t need to return the item. If you’re simply not in love with it, reach out within 30 days and we’ll work with you on a replacement or refund. Full details are in our Refund policy.

Do you release new designs often?

Yes. QSM releases seasonal drops throughout the year and tests new designs around different communities, interests and occasions.

Are these good for gifts?

That is one of the reasons we build around specific communities. The best gift usually feels like it was made for exactly that person.